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Troubleshooting
Information that helps you resolve various issues that might occur while using Seeker.
.NET Agent Issues
.NET Agent Disconnects from Server
How to resolve an issue when a .NET Core or .NET Framework Agent running on IIS disconnects from the Seeker server.

Troubleshooting
Information that helps you resolve various issues that might occur while using Seeker.
- Application Performance Issues
  How to resolve the performance issues that your application might experience when tested with Seeker.
- Common Agent Issues
  How to resolve an issue when an Agent is not reporting any testing results.
- .NET Agent Issues
  - .NET Agent Disconnects from Server
    How to resolve an issue when a .NET Core or .NET Framework Agent running on IIS disconnects from the Seeker server.
  - Application Failure After .NET Agent Installation
    How to resolve an issue when an application fails to start after a .NET Core or .NET Framework Agent installation.
  - .NET Agents Testing All Apps on IIS
    How to resolve an issue when a .NET Core or .NET Framework Agent is testing all the applications running on IIS and reporting too many irrelevant results.
  - Failure to Initialize Chained Profiler with .NET Core Agent
    How to resolve an issue when a .NET profiler chained with the Agent appears not to work with an application.
- PHP Agent Issues
  How to resolve the PHP Agent connectivity issues.
- Agents Deployed on Kubernetes using Admission Controller
  How to resolve common issues with Agents deployed on Kubernetes using the Seeker admission controller.

.NET Agent Disconnects from Server

How to resolve an issue when a .NET Core or .NET Framework Agent running on IIS disconnects from the Seeker server.

Summary

Category: Agent connectivity
Environment: IIS
Severity/Impact: Critical
Status: Known issue
Impacted versions: All

Symptoms

A previously connected Agent does not appear as connected any more.

Cause

.NET Framework applications hosted in IIS go to sleep after a period of inactivity defined by the Idle Time-out application pool setting.

Resolution

Browse the application to activate it and load the Agent. After that, the Agent should appear as connected.